FAQ's

PAYMENTS ( Click here )

DELIVERY
Residential or Office Addresses?
• Metro Manila: Within 2-3 business day 
Nationwide: Within 5 to 7 business days (does not include Saturday,Sunday and Holiday)

It’s been more than 5 working days! How do I follow up my orders?
• Please give us an email us at sales@affniqchic.com and we will sort this out for you ASAP. We’re so sorry for the delay

Do I have to be there when my orders delivered?
• Not at all. You may designate an authorized representative to receive your orders on your behalf. In the Checkout page, you will find a field for Authorized Recipient —that’s where you can note your representative’s name so they can receive your orders for you

Can my orders be delivered to an office address?
• Yes, of course. On the Checkout page, simply indicate that your shipping address is an office address. That way, we will aim to deliver Monday to Friday between 9AM and 5PM

SHIPPING
Do you offer FREE SHIPPING?
• No, all shipping cost should be shouldered by customers

How much is the shipping rates?
• Shipping rates are computed based on the dimension and weight of your order. Please refer to our shipping rate policy for your preferences. ( Click here )

Delivery Schedule and Cut off?
• Our Cutoff time is 12PM and will be delivered 2-3 business days for Metro Manila and 3-5 business days for Provincial Address

Do you offer Drop Shipping?
• Yes we do drop shipping, for more details please send us a message at agent@affniqchic.com for further assistance

RETURNS
What is your return policy?
( Click here )

BUSINESS PARTNER
Do you accept Resellers, Partners?
• Yes, resellers are always welcome. For our Business Guide Procedure ( Click here ) For other details, please email us at agent@affniqchic.com

Do you give discounts for bulk orders?
• Yes, the more items you purchase the higher possible discount you can avail

GENERAL INFORMATION
Do you have Physical Store?
• Yes, it’s located at Unit 1705 Cityland 10 Tower 2 H.V. Dela Costa st. Bel Air village Makati City, Philippines 1226
Opens from 10:00am–7:00pm Monday to Friday, 8:00am-5:00pm during Saturdays (We are Close during Holidays and Sunday)

Do you accept reservation?
• No, It’s a First Come First Serve Basis

Do you also accept international orders?
• Yes, as long as the client accepts the Shipping Fee

Help! I had in my Cart, but now it’s no longer available. What happened?
• Because our products are in high demand, we operate on a first-come, first-served basis. That means you’ll want to check out the items in your Cart as soon as possible—because, chances are, there are other customers who want those goodies as much as you do. So, if an item in your Cart is no longer available, that means another customer was able to successfully close the transaction before you did. But try to check back tomorrow—any stock from cancelled orders goes back to the site immediately and are up for grabs

What if I want to cancel my order?
• Unfortunately, if the order/s has already been processed, we are unable to cancel them (this also means that invoices are also final and cannot be edited anymore)

I want to edit the items in my order, Can I do this?
• We also cannot edit items once the order has been placed. As much as we want your package to be 110% picture perfect, we also want to prevent delays or mix-ups in the preparation of your order! We hope you can double-check your items before proceeding to Checkout, so that you have the most worry-free shopping experience with us. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.

How can I contact your customer service for my concern?
• You can leave a message on our website’s chat box or contact us ( Click here )